Warranty query

  • #18001 Reply

    S singh

    Hi

    I had solar panel installed 2 years ago and the inverter is faulty. I had to pay the solar air uk 150.00 call out fee to come and see the fault. They found the inverter is faulty and said they would do it free but want to charge me another 150 to come and fit it. Is this normal under warranty. Also it’s 6 weeks and I’m not sure when they are turning up. They said yesterday now today and still not come! Very frustrating!

    In the meantime I’ve had nothing registering in the meter for 6 months. Is there any body like ombudsman I can complain to?

    Surinder

  • #18004 Reply

    Stuart Lovatt
    Keymaster

    Hi Surinder

    I have not heard of the company Solar Air UK, so cannot comment, but there customer service skills does seem to lacking here.

    It is common for a 10 year warranty as standard on inverters, but this does depend on the manufacturer and I do believe extended warranties can be bought too.

    A RECC and MCS accredited installer has to give an Insurance Back Warranty for a period of ten year. So again, should the installer cease to trade, then you have the insurance backed warranty to fall back on.

    I’m happy to report that the MCS certificate will include from the 5th November 2015 the warranty information that is now required for domestic properties having solar PV installed. This will give you an extra level of security and peace of mind for your new inverter once its eventually installed.

    It’s all down to terms and conditions that you sign up to, but the manufacturers warranty doesn’t include installation costs, but as they seem to have failed on the ‘customer service’ aspect, I would recommend waivering such costs as a gesture of good will at this time.

    Keep us updated here and perhaps send them a link to this ongoing forum.






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